Returns & Refunds Policy
Last updated: April 01, 2025
Returns
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 7 days of delivery.
Eligibility Criteria:
- The item must be unused and in its original condition.
- It must be returned in the original packaging with all tags intact.
- Proof of purchase (order confirmation email or receipt) is required.
Please note: Certain items such as perishable goods, personalized products, or items marked as final sale are not eligible for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days and credited to your original method of payment.
Note: Shipping charges (if any) are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us with your order details and issue description.
How to Initiate a Return
To initiate a return, please contact us at [your email] with your order number and reason for return. Our team will guide you through the next steps.
Contact Us
If you have any questions about our Returns & Refunds Policy, You can contact us:
- By visiting this page on our website: https://www.nexahivedigital.com/contact